Working with an EasyClosets Designer: 10 Essential Questions to Ask

Working with an EasyClosets Designer: 10 Essential Questions to Ask

6 min. Read

Designing a custom organization solution is one of the most impactful ways to improve how your home functions day to day. But if this process is new to you, it’s completely normal to have questions. 
Should I work with a designer? How do I know I’m making the right decisions? And how do I make sure this investment truly works for my lifestyle?

In this guide, we’ll walk through the process of working with an EasyClosets designer—whether you want full support or just a second set of eyes—plus 10 essential questions to ask along the way. 

Understanding Your Options

Design Tool

Design Tool

Our free online design tool gives you the freedom to design your space, your way (as many times as you'd like). Test different layouts, colors, and finishes while seeing pricing updates in real time, and view your design in 3D as it comes together. If you need help at any point, our designers are available to jump in. 

Best for: Those who have a clear vision for their space and enjoy a hands-on design process. 

Design Team

Design Team

Prefer a more guided approach? A dedicated designer can lead your project (at no cost), offering support from concept to completion. After submitting your measurements, you’ll receive a custom design proposal within 1–2 business days. From there, you’ll collaborate to refine the layout until it’s exactly right. 

Best for: Those who want expert guidance, have a more complex space, or simply prefer not to design it themselves. 

10 Questions to Ask Your Designer

These are some of the most common questions we hear from EasyClosets customers, along with a brief explanation for each. Think of this as a starting point—and don’t hesitate to ask your designer these questions as you move through the process. 

1. Are your solutions truly custom, or are they modular? 

EasyClosets solutions are truly custom, not modular. 

Every project is custom-cut to your exact measurements (to the nearest 1/16th of an inch). Unlike modular or “off-the-shelf” systems that come in set sizes, this approach allows you to: 

  • Maximize every inch of your space  
  • Work around obstacles like sloped ceilings or tight corners  
  • Create a more built-in, seamless look
1. Are your solutions truly custom, or are they modular? 

EasyClosets solutions are truly custom, not modular. 

Every project is custom-cut to your exact measurements (to the nearest 1/16th of an inch). Unlike modular or “off-the-shelf” systems that come in set sizes, this approach allows you to: 

  • Maximize every inch of your space  
  • Work around obstacles like sloped ceilings or tight corners  
  • Create a more built-in, seamless look

2. How long does the process typically take? 

The timeline is designed to be fast and flexible: 

  • Design: Typically 2-4 business days, depending on the number of revisions. 
  • Production: Because your system is made to order, it goes directly into production after purchase. 
  • Shipping: Varies based on location and order size. Click here for more information. 
  • Installation: 1-3 days, depending on the size of your project. 

Your project will ship via parcel or freight carrier with a just-for-you Design Guide, Instruction Booklet, and all of the hardware needed to make installation simple for you. 

2. How long does the process typically take? 

The timeline is designed to be fast and flexible: 

  • Design: Typically 2-4 business days, depending on the number of revisions. 
  • Production: Because your system is made to order, it goes directly into production after purchase. 
  • Shipping: Varies based on location and order size. Click here for more information. 
  • Installation: 1-3 days, depending on the size of your project. 

Your project will ship via parcel or freight carrier with a just-for-you Design Guide, Instruction Booklet, and all of the hardware needed to make installation simple for you. 

3. Who manufactures the closet systems? And where? 

EasyClosets systems are manufactured by The Stow Company, a leader in custom organization solutions. Learn more about our process here. 

All products are made in the USA, which allows for: 

  • Consistent quality control  
  • Reliable production timelines  
  • Precision in custom cutting  
3. Who manufactures the closet systems? And where? 

EasyClosets systems are manufactured by The Stow Company, a leader in custom organization solutions. Learn more about our process here. 

All products are made in the USA, which allows for: 

  • Consistent quality control  
  • Reliable production timelines  
  • Precision in custom cutting  

4. What is your product made of? How durable is the material? 

EasyClosets systems are built using ¾" furniture-grade composite wood panels with a thermally fused laminate (TFL) finish.  

What that means for you: 

  • Strong and stable: Supports up to 1,200 lbs per 8' section when properly installed  
  • Scratch-resistant: Designed for everyday wear and tear  
  • Long-lasting: Built with the same materials used in residential and commercial furniture  

This is where EasyClosets really stands apart from the competition—our materials are designed to withstand the test of time. Learn more about product quality. 

4. What is your product made of? How durable is the material? 

EasyClosets systems are built using ¾" furniture-grade composite wood panels with a thermally fused laminate (TFL) finish.  

What that means for you: 

  • Strong and stable: Supports up to 1,200 lbs per 8' section when properly installed  
  • Scratch-resistant: Designed for everyday wear and tear  
  • Long-lasting: Built with the same materials used in residential and commercial furniture  

This is where EasyClosets really stands apart from the competition—our materials are designed to withstand the test of time. Learn more about product quality. 

5. How many colors and finishes do you have? 

EasyClosets offers nine colors and a variety of drawer and door front styles as well as a variety of hardware options to reflect your unique preferences. 

You can order a sample kit to see and feel the finishes in your space before committing, which helps ensure you’re making the right choice. 

5. How many colors and finishes do you have? 

EasyClosets offers nine colors and a variety of drawer and door front styles as well as a variety of hardware options to reflect your unique preferences. 

You can order a sample kit to see and feel the finishes in your space before committing, which helps ensure you’re making the right choice. 

6. What is the difference between wall-mounted and floor-mounted systems?

EasyClosets offers both wall-mounted and floor-mounted systems—each with unique benefits. 

Wall-Mounted Systems 

  • Hang from a durable steel rail. 
  • Keep the floor clear (easier for cleaning). 
  • Great for maximizing vertical space. 

Floor-Mounted Systems 

  • Leverages the strength of the studs and the floor. 
  • Offer a more built-in, furniture-like look. 
  • Ideal for freestanding spaces like mudrooms and pantries. 

Your designer can help you choose the best option based on your space and how you plan to use it. 

6. What is the difference between wall-mounted and floor-mounted systems?

EasyClosets offers both wall-mounted and floor-mounted systems—each with unique benefits. 

Wall-Mounted Systems 

  • Hang from a durable steel rail. 
  • Keep the floor clear (easier for cleaning). 
  • Great for maximizing vertical space. 

Floor-Mounted Systems 

  • Leverages the strength of the studs and the floor. 
  • Offer a more built-in, furniture-like look. 
  • Ideal for freestanding spaces like mudrooms and pantries. 

Your designer can help you choose the best option based on your space and how you plan to use it. 

7. Are your solutions adjustable? 

 

Yes, flexibility is built into the design. 

This means your closet can evolve with you—whether that’s seasonal changes, growing families, or shifting storage needs.  

7. Are your solutions adjustable? 

 

Yes, flexibility is built into the design. 

This means your closet can evolve with you—whether that’s seasonal changes, growing families, or shifting storage needs.  

8. Do you have a warranty? 

 

Yes. EasyClosets offers a Limited Lifetime Warranty on materials and workmanship for residential use.  

8. Do you have a warranty? 

 

Yes. EasyClosets offers a Limited Lifetime Warranty on materials and workmanship for residential use.  

9. What support is available to EasyClosets customers throughout the process? 

Support is available at every stage of your project: 

  • Free design support from professional designers  
  • Online design tool with real-time pricing  
  • Installation guides and videos  
  • Customer service team for questions and adjustments  

This combination makes the process approachable—even if it’s your first DIY project. 

9. What support is available to EasyClosets customers throughout the process? 

Support is available at every stage of your project: 

  • Free design support from professional designers  
  • Online design tool with real-time pricing  
  • Installation guides and videos  
  • Customer service team for questions and adjustments  

This combination makes the process approachable—even if it’s your first DIY project. 

10. Is your self-installation process difficult? 

 

We thoughtfully designed our products to make installation easy, with pre-drilled holes, pre-cut shelves, pre-inserted cam screws, pre-assembled drawer boxes, and custom instructions. A basic proficiency with tools and some DIY experience is helpful, but not required. 80% of EasyClosets customers opt to install their solutions themselves, with the rest hiring local handymen. To learn more, visit our Installation page.   

10. Is your self-installation process difficult? 

 

We thoughtfully designed our products to make installation easy, with pre-drilled holes, pre-cut shelves, pre-inserted cam screws, pre-assembled drawer boxes, and custom instructions. A basic proficiency with tools and some DIY experience is helpful, but not required. 80% of EasyClosets customers opt to install their solutions themselves, with the rest hiring local handymen. To learn more, visit our Installation page.   

Click here to view more frequently asked questions.

Additional Benefits of Working with a Designer

Save time: Designers help you make decisions faster by narrowing down options and recommending what works best. 

Stay on budget: They can guide you toward the features that matter most, helping you get the most value without overspending. 

Peace of mind: A professional review ensures your final design fits your space, your needs, and your expectations before you order. 

By asking the right questions—and understanding what to look for—you can feel confident you’re making a smart, long-term investment in your home. 

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