We stand behind our quality craftsmanship and proudly offer a Limited Lifetime Warranty covering defects in materials and workmanship for all of our organization systems for as long as you live in your home. We will repair or replace any defective part of any damaged in transit without charge. If at any time, you discover any defect in our material or in the workmanship of our product, please contact our dedicated representatives so that they can ensure that these issues are addressed immediately. We are dedicated to ensuring that the purchase of our organization systems is a safe, enjoyable experience. We want you to be so satisfied with our organization systems that you tell a friend about us.
*Terms and Conditions apply. See Warranty for complete terms and conditions.
Additional Parts Policy
We are happy to sell you additional parts should you decide you want to modify an organization system purchased from our company, (ie: shelves, closet rods, drawers, baskets or hardware). Just call our team at 1-800-218-2492 during business hours. We can verify your previous order with your name, invoice number or email address and gladly assist you with your parts order!
Substitution and Product Changes
We do our best to keep all products in stock and ready to ship. In the event that a product is discontinued or unavailable, we reserve the right to substitute a product of similar style and equivalent value and quality (depending on availability). EasyClosets also retains the right to make changes in product specifications and materials at any time without notice.
You may return new, uninstalled items within 30 days of delivery for a full refund. We'll also pay the return shipping costs for the particular part if the return is a result of our error (you received an incorrect, miscut or defective item). Because of the custom nature of each order we sell, if you decide to return your order for any other reason, the return shipping costs are your responsibility.
If your order is returned to us because delivery was refused, then you will be responsible for the shipping cost to have the order shipping back to our manufacturing facility and we will also charge a 20% restocking fee.
A Return Material Authorization (RMA) must accompany all returns. Please call 1-800-218-2492 to request an RMA be sent to you via email.
When you create an account or request information or services you will be prompted to enter personal information such as your name, address, phone number, email address, etc. The information we collect allows us to ensure prompt delivery, and to improve our content delivery. EasyClosets does not share names, addresses or demographic information with any other company. All information is kept strictly confidential and internal to EasyClosets.
EasyClosets uses a cookie, a small file stored on your computer, to allow you to store items in your shopping basket and design portfolio and retrieve them when you re-visit our web site. The cookie, by itself, does not tell us (or anyone else) who you are, your e-mail address, or any other personal information.
You may unsubscribe from promotional emails or newsletters from EasyClosets at any time by clicking the designated link at the bottom of each email you may receive or by emailing us.
At EasyClosets, we take the privacy and security concerns consumers have when using the internet very seriously. We want to make your experience at EasyClosets a pleasant one. To accomplish that goal, we utilize secure technology to prevent any unauthorized access to your information and we pledge to not share any information you provide to us with anyone outside of EasyClosets.
Secure Transaction Security
EasyClosets uses secure socket layer (SSL) technology to keep your personal information safe. All of your ordering information (name, address and credit card number) is encrypted for maximum security. This prevents anyone from reading any of your information as it travels to our ordering system. To protect you even further, EasyClosets does not retain any credit card numbers within our ordering system. Approval is immediate and we do not add your credit card number to any of our databases. This forces you to re-enter your credit card number when you make a future purchase, but it also prevents anyone from gaining access to your information.
Still Prefer to Order Via Phone
If you prefer, we provide Customer Service support at 1.800.218.2492. Our representatives can view your shopping basket and design portfolio and complete the sale over the phone.
Your Credit Card Guarantee
In addition to our guarantee and secure technology, our credit card partners offer programs to further protect you against any possible fraud when shopping online at EasyClosets.com.