Welcome to the EasyClosets call overflow page!
Greeting: Thank you for calling EasyClosets, the nation’s largest internet provider of custom closets. This is "AGENT NAME", how may I help you?
You Are: I work with the answering service that EasyClosets uses when their designers are either not available or helping other customers. I am happy to assist you by answering general questions about the company or leaving a message for a designer to return your call.
Client Does: EasyClosets manufactures high-quality custom closet and home organization systems that are easy to design and install. With the fastest turnaround in the industry, orders typically ship the next business day with design plans, instructions, and all of the hardware needed to make installation simple for you.
All Questions: I can answer general questions about the company. If I cannot help you, I am happy to leave a message for a designer who will return your call. A designer should contact you within 2 hours. If it is close to the end of the business day, a representative will return your call within 24 hours or the next business day.
- How does EasyClosets work?
- EasyClosets offers homeowners high-quality organization systems that can be customized to fit their exact space and storage needs. It's an easy and affordable alternative to purchasing from local closet companies.
- Our fully interactive online design tool allows you to enter the dimensions of your space, design a custom layout, get instant pricing, and place your order - quickly and easily.
- Free expert design service is available should you need help. Simply submit the measurements of your space and a professional designer will provide you with a design and price quote for your closet within two business days.
- Most orders ship the next business day. All orders arrive with the necessary parts, plans and instructions needed for installation. Installation support is available should you need it.
- What is the product made of?
- Our closet systems are made from the highest quality three quarter inch furniture grade particle-board with a thermo fused melamine ('mel-mean') laminate surface. Thermo fused means the laminate surface is baked on and not just glued.
- Because the surface is a laminate, it is virtually maintenance free and extremely durable.
- Our wood grain colors are beautiful. They are manufactured using a process that is based on an actual photograph of the wood they represent.
- We guarantee our closet organizers for as long as you own your home.
- We'll be happy to send you one of our sample kits. The kit includes product samples for all closet colors except white, our idea book that has many examples of our beautiful designs with pricing and a form you can use for our free design service. You'll see how our closet storage systems can be customized for your needs to best utilize the available space in your closet.
- I did not receive my tracking details
- We sincerely apologize. Have you checked your Spam/Trash folders in your email? If not there you can either visit UPS.com or https://www.ups.com/tracking/tracking.html and enter your invoice number into the "Track by Reference" field. Or I can take a message and a representative will call you back with that information.
- I did not receive my instructions.
- We sincerely apologize. Please provide either your email address or invoice number. I will notify a representative and they will email them to you. You can also find complete instructions at http://www.easyclosets.com/customer-service/installation-support/instructions/.
- How do I order... (i.e., a specific item or part?)
- I can take a message and a representative will call you back with that information. May I please have either your email address or invoice number?
- Replacement concerns (missing parts, cut incorrectly, additional part needed, mis-measured)
- We sincerely apologize. Please provide either your email address or invoice number. What part, size and color/finish would you like to replace? What is the reason for the replacement?
- Damaged item.
- We sincerely apologize. Please provide either your email address or invoice number and a customer service rep will contact you.
- Installation help.
- Please provide either your email address or invoice number to your account. I can take a message and an installation expert will give you a call back to assist you.
- Delivery Information
- Orders placed by 6:00pm Eastern Time (ET) typically ship the next business day (Monday-Friday) via UPS or a freight company, depending on the size of your order. To track an order shipped by UPS, visit www.ups.com/tracking/tracking.html. Enter the tracking information that you received via email from UPS.