How do I design my closet?We offer two ways to design your closet organizer using our closet design tools or request a free personal closet design from our professional design team.
Click Here to Design a Closet System Online or
Click Here for our Free Personal Design Service via fax.
Can I get a catalog of your products?We are constantly adding to our online catalog, which contains several hundred products for our closet organizers, we do not have a printed catalog. We can send you an Information Kit which will include samples, a brochure with photographs of our closet systems that includes product and ordering information, and examples of pricing for our closet organizer systems.
Click here to order your Free Information Kit.
Does your closet system stand on the floor or hang on the wall?Our wall hung closet systems hang from the wall from a steel rail that is secured to your house’s framing. Our system can easily hold up to 1200 lbs. Because it is attached to the wall, it allows for additional floor storage and makes it easy to vacuum your closet. Unlike floor mounted closet systems, our closet organizers do not require you to cut around or alter the moldings in your closet. And because it's off the floor, there's no need for you to shim to compensate for sloping floors or irregular walls in your closet.
Why is the top shelf at 84 inches?Our closet systems use a standard top shelf height of 84 inches or 7 feet. This is based on a typical ceiling height of 96 inches or 8 feet and leaves a foot of usable shelf space the full length of the top shelf in your closet. The usable height for our standard hanging sections is based on this 84 inch height, (double hang is 40” top and bottom, tall hang is 65”, medium hang is 50 to 55” and short hang is 40”) and work well for people up to the height of 6 feet. If you are taller than this, the design for your closet organizer can certainly be customized in our design tool to accommodate your height or unique ceiling height. You may also give our design team a call during business hours at 1-800-910-0129, option 3 and they can access your saved design to assist you with top shelf height adjustments.
Do you offer floor mounted closet systems?Yes we do give our customers the option of choosing floor mounted units for their closet organization. Our advanced closet design tool will always start as a wall hung system, but also gives you the option to select floor mounted units. Please go to
Step 3 Design Units and select
Unit Type then
Floor Mounted Units to make this change when designing your closet. Floor mounted closet systems will require the removal of base trim for installation and the standard top shelf height will increase 2.75 inches. You may also give our design team a call during business hours at 1-800-910-0129, option 3 for assistance.
What are the closets made of? Are they strong?Our closet organizers are made of the highest quality ¾" furniture grade particleboard available in the industry. The surface is a Thermo fused Melamine laminate that is baked on and not just glued. They are attached to the wall using a steel rail that is secured to your house’s framing. An 8 foot section can hold up to 1200 lbs.
Click here for more Product info.
How much does an average closet cost?Because our closet system is customized and we offer so many colors, finishes and design options tailored to your needs, we are not able to quote average pricing. We are not a franchise, so we pay no franchise fees or royalties. Remember that all our prices include free shipping, our closet organizers are guaranteed and our customer service is available to you before, during and after your purchase!!
Check out our e-Showroom for examples of our Closets with prices.
Do you offer discounts?Single orders of $1000 or more receive a 10% discount. Single orders of $5000 or more receive a 15% discount. Shipping in the 48 continental United States is always free!
How deep are your units?Our standard closet units are 14" Deep. This is the closet industry standard. In certain situations, we can modify the depth of our units. Please call to request this special service.
I've seen some islands on your website in the e-showroom area. How do I order one for my closet?Because islands are so popular in large walk in closets, we have incorporated the ability to add islands in our advanced online walk-in closet design tool. We are also happy to assist customers with island designs for their closet systems through our
Free Personal Design Service via fax. Our islands typically measure anywhere from 30-96" Long x 30 to 40" Deep x 30-48" High.
Can you supply me with doors for my closet?Yes and No. We can supply you with beautiful custom sized doors in several styles to be mounted to the front of your closet organizers as a special order item that will arrive several weeks after your closet system is shipped. We can also produce simple flat panel doors in our warehouse that will ship with your order. You may view examples of doors in our
showroom. We do not sell traditional, sliding or bifold closet doors to go over the opening to your closet. We recommend you obtain those types of doors locally. Please call our design team at 1-800-910-0129, option 3 during business hours for assistance with customizing your closet organizer with doors!
Are your closet systems adjustable? Can I change my design down the road if I need to?Absolutely! Regular shelves sit on pins and are easily adjusted. Our locking cam shelves and hanging rods are adjusted up or down easily with a screwdriver. Changing the width of sections in your closet will require the purchase of new shelves. If you want to ensure adjustability for your design before purchasing, or think you may want to add drawers or baskets to your closet organizer at a future point, it is a good idea to give our design team a call at 1-800-910-0129, option 3 during business hours before you buy so they may review your design with this in mind. If you have purchased your closets already, and want to make a change, please give our Post Sales Team a call at 1-800-910-0129, option 5 during business hours and they will assist you.
How do I place an order for my closet?Once you have a design you can order your closet organizer online or over the phone by calling our design team at 1-800-910-0129, option 3 during business hours.
I've designed a closet that I really like but I would like to purchase it with a few modifications. Can I do that?No Problem, just give our design team a call at 1-800-910-0129, option 3 during business hours and we'll assist you with modifications to your fit your needs. We can add or delete components for you and change dimensions for you. Our designers will help ensure you end up with the design that satisfies your closet organization needs and that best utilizes your available space!
I would like to purchase a closet but I don't need it right away. Can I order it for a scheduled shipment date?Yes, please call if you would like us to ship your closet organizer on a scheduled ship date.
Can I order individual components?If you've purchased your closet systems from us, we're happy to sell individual components to you to change or modify that closet. Please have any information relating to your original order available when you call.
How do you ship the closets to my home?We ship most orders to our customers via UPS. An order of closet systems for a whole house that is on the East Coast may go via our own delivery truck. With both shipping methods we use a custom packaging system that ensures all of the components needed to install your closet systems arrive safely. We pack orders shipped via UPS by like sizes and components to ensure that your shipment arrives safely and damage free. When your shipment arrives you should open Box 1 first; it will include your invoice, instructions and closet plans.
Do I have to be home when my closets arrive?Not always. UPS will usually leave your shipment on a porch or in a garage if your delivery driver believes it is safe to do so. The best way to ensure this is to leave a note for the driver when you are expecting delivery.
If I order my closet today, when will I get it?Orders placed before 6pm Eastern Standard Time ship the next business day via UPS. Typical UPS delivery times for our closet systems vary from 1 - 6 days. For more information refer to our
Delivery Zone Map.
Do you offer discounts?Always! Single orders of $1000 or more receive a 10% discount and single orders of $5000 or more receive a 15% discount. Shipping in the 48 continental United States is always free!
Where do you ship?All price quotes on our website include free shipping to any address within the Continental United States. UPS Shipping is also free to the Canadian provinces of Ontario and Quebec; charges for GST, PST and 5% brokerage will be applied at checkout.
If you are located outside of the Continental U.S., we may be able to ship to you via United Parcel Service International Air Services for additional charges. We can also ship your order for no additional fee direct to a freight forwarder of your choice in the Continental USA. Freight forwarding companies will charge you to transport and deliver your order to the to the Caribbean, Canadian provinces other than Ontario and Quebec, South America, Alaska, Puerto Rico and Hawaii or other international locations. To ship to your location, you can contact one of the suggested shippers below to obtain a price quote for the additional shipping charges from their terminal in the Continental U.S. to your final destination. You may also give our design team a call at 1-800-910-0129, option 3 during business hours for assistance with shipping to your location via UPS outside the contiguous United States.
Here are some Freight Forwarding companies that our customers outside the continental US have shipped with in the past:
AlaskaAlaska Marine Lines - (206)763-4244
5615 W. Marginal Way S.W., Seattle, WA 98106
Boyer Alaska Barge Line - (206) 763-8696
7318 4th Ave S., Seattle, WA 98108
Container Home Supply - (425) 483-5200
7627 W. Bostian Rd., Woodinville, WA 98072
Span-Alaska Consolidators - (253) 395-7726
8130 S. 216th St., Kent, WA 98032
BahamasFlorida Air Cargo - (305) 687-1080
3921 NW. 144th St Bldg #66 Opa Locka, FL 33054
BermudaSea Lion Shipping - (908) 354-7746
614 Progress St., Elizabeth, NJ 07201
Sea Ventures Overseas Shipping - (904) 695-9702
5074 Shawland Road, Jacksonville FL 32254
CanadaUPS Shipping is free to the Canadian provinces of Ontario and Quebec; charges for GST, PST and 5% brokerage will be applied at checkout. Shipping to the other Canadian provinces will require the use of a freight forwarder in the United States provided by the customer for which they are financially responsible. Please contact our design team at 1-908-647-6020, option 3 during business hours if further assistance is needed.
Virgin Islands/Other Carribean IslandsCaribbean Shipping and Consolidating Corp. - (305) 693-3818
3730 NW 72nd St. Hialeah, FL 33147
Other International DestinationsDHX - (800) 488-4888
Many locations-This company will pick up from our location in Pine Brook, NJ.
Call us at 908-647-6020 for more information.
How do you ship the closets to my home?We ship most orders to our customers via UPS. An order of closet systems for a whole house that is on the East Coast may go via our own delivery truck. With both shipping methods, we use a custom packaging system that ensures all of the components needed to install your closet systems arrive safely.
We pack orders shipped via UPS by like sizes and components to ensure that your shipment arrives safely and damage free. When your shipment arrives you should open Box 1 first; it will include your invoice, instructions and closet plans.
Do I have to be home when the order arrives?No. UPS will leave your shipment on a porch or in a garage if your delivery driver believes it is safe to do so. The best way to ensure this is to leave a note for the driver when you are expecting the delivery. We will email you a link to tracking information for your closets when your order ships.
If I order my closet organizers today, when will I get them?Orders placed before 6pm Eastern Standard Time ship the next business day via UPS. Typical UPS delivery times vary from 1 - 6 days. For more information refer to our
Delivery Zone Map.
Once installed, how do I clean the closet material?You can clean your closet system by wiping with a damp cloth. We will also provide wipes that can be used for this purpose in your hardware box.
Do I have to attach anything to the side walls of my closet with your system?No, our closet organizers are attached to the wall behind the unit using our patented track system.
See Installation info for more details.
What skills and tools are necessary to install your closets?Installing our closet systems requires a basic proficiency with home improvement projects. The typical installation requires the use of a tape measure, drill, screwdriver, hacksaw and level. To see the basic steps involved for an installation,
click here.
Is there any cutting involved as part of the installation?When you receive your closet organizer, the only thing that will require cutting would be the track, (the first step of your installation) and the track cover, (the last step of your installation). Both are cut easily with your hacksaw. We cut all of the shelving and hanging rods for your closets to the sizes in the designs you order. If you order crown molding, as noted on our site, you are required to cut it for installation using a miter saw following our instructions.
How do I install my Closet?We provide you with complete instructions on how to install your closet organizer using our Patented Easy Track System. For a sample of these instructions,
Click Here.
I have concrete walls - metal studs in my closet where I would like to install one of your units. Is that possible?Our closet systems can be mounted to concrete walls similar to the method used for regular sheetrock walls. The only difference is that we require the use of blue Tapcon masonary screws instead of the regular black track screws that are used with sheetrock. Likewise, if you have metal studs, you will use the toggle bolts we supply with your order. Please specify that your closet organizer will be mounted to concrete or metal studs during the design process by selecting
Step 4: Colors and Options then
Wall Type and then
Concrete Walls or
Steel Studs. You may also specify this in the "Special Notes" section of the checkout screen when checking out or by calling our design team at 1-800-910-0129, #3 during business hours prior to ordering for assistance.
What are "CAM" shelves? I've seen these idenitified in some of your closet plans."CAM" shelves are shelves that lock in place with special hardware that we provide with your order. They stabilize our closet systems and can be adjusted after installation with a Philips-Head screwdriver. See our
Installation Instructions for more information.
Are your closet systems adjustable? Can I modify my design during installation or down the road if I need to?Absolutely! Hanging, shoe units and shelving sections are adjustable up or down in 1.25 inch increments. Regular shelves sit on pins and are easily adjusted. Our locking cam shelves and hanging rods are adjusted up or down easily with a screwdriver. Changing the width of sections in your closet will require the purchase of new shelves. If you want to ensure adjustability for your design before purchasing, or think you may want to add drawers or baskets to your closet organizer at a future point, it is a good idea to give our design team a call at 1-800-910-0129, option 3 during business hours before you buy so they may review your design with this in mind. If you have purchased your closets already, and want to make a change, please give our Post Sales Team a call at 1-800-910-0129, option 5 during business hours and they will assist you.
Do you have special programs for professionals in the home-improvement industry?We do have a program that is set up for qualified builders or contractors that plan to use our closets in upcoming projects or qualified home professionals that would like to design and install our closet organizers as part of a successful business. For more information refer to our page summarizing our
Builder Program.
Do you have a Guarantee?Yes.We offer Limited Lifetime Guarantee on materials and workmanship. For more information refer to our
Statement of Quality.
Do you have a return policy?We accept returns of unused materials within 30 days of purchase. Return shipping costs are the customer’s responsibility. For our complete return policy, please refer to
our policies.
Will you share my personal information with anyone?No! We are in the business of providing you with the best quality closet organizers available at the best price available. That's it. We will not share or sell your personal information with any outside party. For more information, please see our
privacy policy.
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