Frequently Asked Questions

DESIGN

How do I design my closet?
We offer two ways to design your closet organizer using our closet design tools or request a free personal closet design from our professional design team. Click Here to Design a Closet System Online or Click Here for our Free Personal Design Service.

Can I get a product brochure?
Yes! We will be happy to send you a brochure with information about EasyClosets organization solutions. Simply order a FREE sample kit and you’ll receive product color samples along with our full color brochure. Click here to order your FREE sample kit.

Does your closet system stand on the floor or hang on the wall?
Our wall hung closet systems hang from the wall from a steel rail that is secured to your house’s framing. Our system can easily hold up to 1200 lbs. Because it is attached to the wall, it allows for additional floor storage and makes it easy to vacuum your closet. Unlike floor mounted closet systems, our closet organizers do not require you to cut around or alter the moldings in your closet. And because it's off the floor, there's no need for you to shim to compensate for sloping floors or irregular walls in your closet.

Why is the top shelf at 84 inches?
Our closet systems use a standard top shelf height of 84 inches or 7 feet. This is based on a typical ceiling height of 96 inches or 8 feet and leaves a foot of usable shelf space the full length of the top shelf in your closet. The usable height for our standard hanging sections is based on this 84 inch height, (double hang is 40” top and bottom, tall hang is 65”, medium hang is 50 to 55” and short hang is 40”) and work well for people up to the height of 6 feet. If you are taller than this, the design for your closet organizer can certainly be customized in our design tool to accommodate your height or unique ceiling height. You may also give our design team a call during business hours at 1-800-910-0129, option 3 and they can access your saved design to assist you with top shelf height adjustments.

Do you offer floor mounted closet systems?
Yes we do give our customers the option of choosing floor mounted units for their closet organization. Our advanced closet design tool will always start as a wall hung system, but also gives you the option to select floor mounted units. Please go to Step 3 Design Units and select Unit Type then Floor Mounted Units to make this change when designing your closet. Floor mounted closet systems will require the removal of base trim for installation and the standard top shelf height will increase 2.75 inches. You may also give our design team a call during business hours at 1-800-910-0129, option 3 for assistance.

What are the closets made of? Are they strong?
Our closet organizers are made of the highest quality ¾" furniture grade particleboard available in the industry. The surface is a Thermo fused Melamine laminate that is baked on and not just glued. They are attached to the wall using a steel rail that is secured to your house’s framing. An 8 foot section can hold up to 1200 lbs. Click here for more Product info.

How much does an average closet cost?
Because our closet system is customized and we offer so many colors, finishes and design options tailored to your needs, we are not able to quote average pricing. We are not a franchise, so we pay no franchise fees or royalties. Remember that all our prices include free shipping, our closet organizers are guaranteed and our customer service is available to you before, during and after your purchase!! Check out our e-Showroom for examples of our Closets with prices.

Do you offer discounts?
Single orders of $1000 or more receive a 10% discount. Single orders of $5000 or more receive a 15% discount. Shipping in the 48 continental United States is always free!

How deep are your units?
Our standard closet units are 14" Deep. This is the closet industry standard. In certain situations, we can modify the depth of our units. Please call to request this special service.

I've seen some islands on your website in the e-showroom area. How do I order one for my closet?
Because islands are so popular in large walk in closets, we have incorporated the ability to add islands in our advanced online walk-in closet design tool. We are also happy to assist customers with island designs for their closet systems through our Free Personal Design Service. Our islands typically measure anywhere from 30-96" Long x 30 to 40" Deep x 30-48" High.

Can you supply me with doors for my closet?
Yes and No. We can supply you with beautiful custom sized doors in several styles to be mounted to the front of your closet organizers as a special order item that will arrive several weeks after your closet system is shipped. We can also produce simple flat panel doors in our warehouse that will ship with your order. We do not sell traditional, sliding or bifold closet doors to go over the opening to your closet. We recommend you obtain those types of doors locally. Please call our design team at 1-800-910-0129, option 3 during business hours for assistance with customizing your closet organizer with doors!

Are your closet systems adjustable? Can I change my design down the road if I need to?
Absolutely! Regular shelves sit on pins and are easily adjusted. Our locking cam shelves and hanging rods are adjusted up or down easily with a screwdriver. Changing the width of sections in your closet will require the purchase of new shelves. If you want to ensure adjustability for your design before purchasing, or think you may want to add drawers or baskets to your closet organizer at a future point, it is a good idea to give our design team a call at 1-800-910-0129, option 3 during business hours before you buy so they may review your design with this in mind. If you have purchased your closets already, and want to make a change, please give our Post Sales Team a call at 1-800-910-0129, option 5 during business hours and they will assist you.



ORDERING

How do I place an order for my closet?
Once you have a design you can order your closet organizer online or over the phone by calling our design team at 1-800-910-0129, option 3 during business hours.

I've designed a closet that I really like but I would like to purchase it with a few modifications. Can I do that?
No Problem, just give our design team a call at 1-800-910-0129, option 3 during business hours and we'll assist you with modifications to your fit your needs. We can add or delete components for you and change dimensions for you. Our designers will help ensure you end up with the design that satisfies your closet organization needs and that best utilizes your available space!

I would like to purchase a closet but I don't need it right away. Can I order it for a scheduled shipment date?
Yes, please call if you would like us to ship your closet organizer on a scheduled ship date.

Can I order individual components?
If you've purchased your closet systems from us, we're happy to sell individual components to you to change or modify that closet. Please have any information relating to your original order available when you call.

Additional Parts
We are happy to sell you additional parts should you decide you want to modify a closet organizer purchased from our company, (ie. shelves, closet rods, drawers, baskets or hardware). Just call Customer Service at 800-910-0129 option 5 during business hours. We can verify your previous order with your name, invoice number or email address and gladly assist you with your parts order!

If I order my closet today, when will I get it?
Orders placed before 6pm Eastern Standard Time ship the next business day via UPS. Typical UPS delivery times for our closet systems vary from 1 - 6 days. For more information refer to our Delivery Zone Map.

Do you offer discounts?
Always! Single orders of $1000 or more receive a 10% discount and single orders of $5000 or more receive a 15% discount.



SHIPPING

We are proud to offer FREE Shipping within the contiguous U.S. on qualifying orders. See our Shipping Information page for details.



INSTALLATION

Once installed, how do I clean the closet material?
You can clean your closet system by wiping with a damp cloth. Citrus-based, spray adhesive cleaners also work well.

Do I have to attach anything to the side walls of my closet with your system?
No, our closet organizers are attached to the wall behind the unit using our patented track system. See Installation info for more details.

What skills and tools are necessary to install your closets?
Installing our closet systems requires a basic proficiency with home improvement projects. The typical installation requires the use of a tape measure, drill, screwdriver, hacksaw and level. To see the basic steps involved for an installation, click here.

Is there any cutting involved as part of the installation?
When you receive your closet organizer, the only thing that will require cutting would be the track, (the first step of your installation) and the track cover, (the last step of your installation). Both are cut easily with your hacksaw. We cut all of the shelving and hanging rods for your closets to the sizes in the designs you order. If you order crown molding, as noted on our site, you are required to cut it for installation using a miter saw following our instructions.

How do I install my Closet?
We provide you with complete instructions on how to install your closet organizer using our Patented Easy Track System. For a sample of these instructions, Click Here.

I have concrete walls - metal studs in my closet where I would like to install one of your units. Is that possible?
Our closet systems can be mounted to concrete walls similar to the method used for regular sheetrock walls. The only difference is that we require the use of blue Tapcon masonary screws instead of the regular black track screws that are used with sheetrock. Likewise, if you have metal studs, you will use the toggle bolts we supply with your order. Please specify that your closet organizer will be mounted to concrete or metal studs during the design process by selecting Step 4: Colors and Options then Wall Type and then Concrete Walls or Steel Studs. You may also specify this in the "Special Notes" section of the checkout screen when checking out or by calling our design team at 1-800-910-0129, #3 during business hours prior to ordering for assistance.

What are "CAM" shelves? I've seen these idenitified in some of your closet plans.
"CAM" shelves are shelves that lock in place with special hardware that we provide with your order. They stabilize our closet systems and can be adjusted after installation with a Philips-Head screwdriver. 

Are your closet systems adjustable? Can I modify my design during installation or down the road if I need to?
Absolutely! Hanging, shoe units and shelving sections are adjustable up or down in 1.25 inch increments. Regular shelves sit on pins and are easily adjusted. Our locking cam shelves and hanging rods are adjusted up or down easily with a screwdriver. Changing the width of sections in your closet will require the purchase of new shelves. If you want to ensure adjustability for your design before purchasing, or think you may want to add drawers or baskets to your closet organizer at a future point, it is a good idea to give our design team a call at 1-800-910-0129, option 3 during business hours before you buy so they may review your design with this in mind. If you have purchased your closets already, and want to make a change, please give our Post Sales Team a call at 1-800-910-0129, option 5 during business hours and they will assist you.



POLICIES & PROCEDURES

Do you have special programs for professionals in the home-improvement industry?
We do have a program that is set up for qualified builders or contractors that plan to use our closets in upcoming projects or qualified home professionals that would like to design and install our closet organizers as part of a successful business. For more information refer to our page summarizing our trade program.

Do you have a Warranty?
Yes. We offer a Limited Lifetime Warranty on materials and workmanship. 

Additional Parts Policy
We are happy to sell you additional parts should you decide you want to modify a closet organizer purchased from our company, (ie: shelves, closet rods, drawers, baskets or hardware). Just call our Post Sales Team at 800-910-0129 option 5 during business hours. We can verify your previous order with your name, invoice number or email address and gladly assist you with your parts order!

Do you have a return policy?
We accept returns of unused materials within 30 days of purchase. Return shipping costs are the customer’s responsibility. For our complete return policy, please refer to our policies.

Will you share my personal information with anyone?
No! We are in the business of providing you with the best quality closet organizers available at the best price available. That's it. We will not share or sell your personal information with any outside party. For more information, please see our privacy policy.